Salado Equine Medical Center is seeking a friendly, organized, and dependable individual to join our team as a Front Desk Receptionist. As the first point of contact for our clients, this position plays a vital role in creating a welcoming experience while supporting the daily operations of our busy equine hospital.
Our practice consists of more than 30 dedicated team members who are committed to providing exceptional veterinary care and outstanding client service. We are looking for someone who enjoys working with people, thrives in a fast-paced environment, communicates effectively, and takes pride in providing excellent customer service. The ideal candidate is a team player who is self-motivated, detail-oriented, adaptable, and able to multitask while maintaining a positive and professional attitude. Equine knowledge or experience is strongly preferred, along with strong computer and communication skills.
- Greet clients and visitors in a professional and welcoming manner.
- Answer a high volume of incoming phone calls and direct calls appropriately.
- Schedule appointments, procedures, and hospital admissions.
- Accurately enter and maintain medical records within the practice management software.
- Process invoices and collect payments.
- Communicate effectively with veterinarians, technicians, and other departments to coordinate patient care.
- Assist clients with questions regarding services, appointments, and general hospital policies.
- Manage incoming emails, messages, and client requests.
- Maintain an organized, clean, and professional reception area.
- Verify patient and client information for accuracy.
- Assist with medical record requests and document management.
- Support the front office team with daily administrative tasks and special projects.
- Uphold client confidentiality and maintain professionalism at all times.
- Contribute to a positive team environment and provide exceptional customer service.
- Equine experience or a strong equine background is preferred.
- Previous receptionist, customer service, or veterinary office experience is preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Comfortable learning and using veterinary practice management software.
- Proficient with computers, Microsoft Office, and general office technology.
- Professional appearance and positive attitude.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Reliable, punctual, and able to work collaboratively within a team.
- Willingness to learn veterinary terminology and hospital procedures if not already familiar.
- 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account (HSA)
- Paid Time Off
- Retirement Plan
- Continuing education and training opportunities
- Supportive team environment with opportunities for professional growth
Please apply in person.
Or send your resumes to:
raynell.kaminsky@saladoemc.com